Privacy policy

Tool Empire Privacy Policy

Last Updated: April 15, 2025

At Tool Empire Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, www.toolempire.com ("Website"), or purchase products from us. By using our Website, you agree to the practices described in this policy.

1. About Us

We are Tool Empire Ltd, a company registered in England with registration number 15271628. Our registered address is Hobourn House, Priory Road, Rochester, England, ME2 2EG. We are the data controller for the personal information we process, unless otherwise stated. You can contact us at sales@toolempire.com.

2. Information We Collect

We may collect and process the following types of information:

2.1 Information You Provide:

  • Personal Details: Name, email address, phone number, billing and delivery addresses when you create an account, place an order, or contact us.

  • Payment Information: Payment card details or other payment method information, processed securely by our payment providers. We do not store full payment details.

  • Communications: Information you provide when you contact us via email, phone, or our Website’s contact forms, including feedback or complaints.

  • Account Information: Login details and order history if you create an account with us.

2.2 Information We Collect Automatically:

  • Browsing Information: IP address, browser type, device information (e.g., manufacturer, model, operating system), and pages visited on our Website.

  • Cookies and Tracking: Data collected via cookies and similar technologies to understand your browsing behavior and preferences. See our Cookies Policy at www.toolempire.com/cookies for details.

  • Purchase Behavior: Details of products viewed, added to your cart, or purchased.

2.3 Information from Third Parties:

  • We may receive information from third parties, such as delivery partners (e.g., tracking updates) or analytics providers, to improve our services.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including payment processing, delivery, and returns.

  • Manage your account and provide customer support.

  • Send you order confirmations, delivery updates, and other transactional communications.

  • Improve our Website and services by analyzing usage and purchase trends.

  • Prevent fraud and ensure the security of our Website.

  • Comply with legal obligations, such as tax or consumer protection laws.

  • With your consent, send you marketing emails about our products, promotions, or news. You can opt out at any time via the unsubscribe link in our emails or by contacting us.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: To fulfill our contract with you (e.g., processing orders and delivering products).

  • Legal Obligation: To comply with laws (e.g., tax or accounting requirements).

  • Legitimate Interests: To improve our services, prevent fraud, or ensure Website security, provided your rights are not overridden.

  • Consent: For marketing communications or non-essential cookies, where you have given explicit permission.

5. Sharing Your Information

We may share your information with:

  • Service Providers: Trusted third parties who assist us, such as payment processors, delivery couriers, and IT or analytics providers. These providers are contractually obligated to protect your data.

  • Legal Authorities: Police or other authorities if required to prevent fraud, crime, or comply with legal obligations.

  • Business Transfers: In the event of a sale, merger, or acquisition, your data may be transferred to the acquiring entity.

  • Marketing Partners: If you consent to marketing, we may share limited data (e.g., email address) with partners to provide relevant offers, but only in accordance with your preferences.

We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. You can manage your cookie preferences through our Cookies Policy at www.toolempire.com/cookies or your browser settings. Essential cookies required for Website functionality cannot be disabled.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure payment processing, and access controls. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary:

  • Order-related data (e.g., purchase history) is kept for 7 years to comply with tax and accounting laws.

  • Account information is retained until you request deletion or your account becomes inactive for 3 years.

  • Marketing preferences are kept until you unsubscribe.

  • Anonymous data (e.g., browsing statistics) may be retained indefinitely for analytics.

9. Your Rights

Under UK data protection laws, including the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal obligations.

  • Restriction: Limit how we process your data in certain circumstances.

  • Portability: Receive your data in a structured, machine-readable format.

  • Object: Object to processing based on legitimate interests, including marketing.

  • Withdraw Consent: Revoke consent for marketing or non-essential cookies at any time.

To exercise these rights, contact us at sales@toolempire.com. We will respond within 30 days. You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. International Transfers

As an online-only UK business, most of our data processing occurs within the UK. If we transfer your data outside the UK (e.g., to international service providers), we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your information in line with UK GDPR.

11. Third-Party Links

Our Website may include links to third-party websites, such as social media platforms or payment providers. These sites have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing your information.

12. Children’s Privacy

Our Website and services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to have it removed.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or a Website notice. Please check this page regularly.

14. Contact Us

For questions, concerns, or to exercise your rights, contact us at:
Email: sales@toolempire.com
Address: Tool Empire Ltd, Hobourn House, Priory Road, Rochester, England, ME2 2EG

Thank you for trusting Tool Empire with your personal information.