Who We Are

Tool Empire is a UK-based online retailer specialising in quality tools and equipment for both professionals and homeowners. From the very beginning, our focus has been simple: to provide a trusted place where people can find everything from everyday hand tools to advanced power equipment and all at fair prices.

We operate entirely within the United Kingdom, which means every order is processed, packed, and delivered locally. By focusing solely on the UK market, we are able to provide faster deliveries, better after-sales support, and a more reliable customer experience than retailers that divide their attention across multiple regions.

Company Information

Trade Name: Tool Empire Ltd

Company Number: 15271628

VAT Number: 493 9572 33

Registered Office: Tool Empire, Timeless Group Ltd, Hobourn House, Rochester ME2 2EG, United Kingdom

Phone: 01634 558 308

Email: sales@toolempire.com

We believe in transparency, and by sharing our official registration details, we aim to give customers complete confidence when shopping with us.

Our Story

Tool Empire was created to solve a problem many UK customers faced: long shipping times, high costs, and limited local support when ordering tools online. Backed by years of experience in the construction and hardware industry, our founders decided to set up a tool retailer designed exclusively with UK customers in mind.

What started as a small idea quickly grew into something bigger. Today, Tool Empire has become a trusted name for tradespeople, contractors, and DIY enthusiasts across the country.

Our Mission

Our mission is to make tools more accessible to everyone in the UK by combining:

  1. Top-quality brands
  2. Affordable pricing
  3. Fast and reliable delivery
  4. Dedicated customer support

Simply put, we want every customer to feel confident knowing they can find the right tool, at the right price, exactly when they need it.

Our Product Range

We’ve carefully built a catalogue that covers everything from everyday essentials to specialised equipment, including:

  1. Power Tools – Drills, saws, grinders, sanders, and more.
  2. Hand Tools – Wrenches, hammers, screwdrivers, spanners, and complete toolkits.
  3. Garden Tools – Lawn equipment, trimmers, and outdoor essentials.
  4. Accessories & Consumables – Blades, bits, batteries, and spare parts.

Every product we offer is sourced from trusted manufacturers known for durability and performance.

Our Values

  1. Trust & Transparency – Clear pricing, reliable products, and no hidden costs.
  2. Customer-First Approach – Our UK-based team provides quick responses and hands-on support.
  3. Sustainability – We are gradually moving towards eco-friendly packaging and greener logistics solutions.
  4. Growth & Innovation – Expanding our product catalogue and adopting modern technologies to improve customer experience.

UK Operations & Delivery

Tool Empire’s infrastructure is built around the UK. We partner with reliable UK couriers to ensure that orders are delivered quickly and safely across England, Scotland, Wales, and Northern Ireland.

  1. Warehousing & Fulfilment – Orders are processed from our UK facilities.
  2. Nationwide Reach – Serving both large urban centres and remote rural areas.
  3. Reliable Delivery Times – Most orders arrive within standard UK shipping windows.

We also maintain clear policies on returns, warranties, and replacements, giving customers peace of mind when shopping with us.

Leadership & Team

Behind Tool Empire is a team that cares about tools just as much as our customers do. From the team in the warehouse to the people who pick up the phones, every one of us plays a part in making sure things run smoothly. Our leadership team brings a mix of experience from e-commerce, logistics, and the hardware trade, helping us stay focused on what matters: great products and great service.

Certifications & Trust Factors

We believe in building trust with every order.

  1. Registered UK-based business
  2. Secure online payments with leading gateways
  3. Compliance with UK consumer protection standards
  4. Transparent return and refund policies

Our Vision

Our long-term vision is to become the number one choice for tools in the UK. We’ll get there by keeping things simple and that is expanding our range, making delivery even quicker, and always keeping customer satisfaction at the centre of everything we do. Unlike global retailers, our focus will never drift. We’re here for the UK, and only the UK.